Shipping Policy
We currently only deliver within Australia via FREE Express Post.
We endeavour to dispatch orders within 24 hours of order placement (weekdays) for delivery via Australia Post. Australia Post delivery times apply.
Currently we ship via Standard Post to New Zealand for AUD$25 and Singapore for AUD$35. For enquiries regarding other international delivery and rates please contact info@kireina.com.au
Returns Policy
Please follow the following link to commence the refund or exchange process https://kireina.com.au/a/returns
Hopefully you love our products as much as we do, so when your items are not quite right we offer a full refund or exchange on full priced items within 10 business days from receipt of your order.
We do, of course, offer exchanges and returns on all full price purchases and those full price purchases made with a discount code. However, we don’t offer refunds on Clearance/Flash Sale items - you can return for exchange or credit.
All items must be unworn, unwashed, unused and in its original condition with all tags intact.
Unfortunately we are unable to offer free postage for returns and we recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit.
Upon receipt of the merchandise, we will refund you the purchase price of the item/s, less any shipping costs (for international purchases). Refunds will be credited to your account within 2-3 working days and will be credited to the account you purchased your item/s with. You also have the option of a store credit (with additional 10% added as a thank you).
All exchanges will be sent out via FREE Express Post.
Returns address: Kireina Returns, 15 Cochranes Road, Moorabbin, VIC 3189
For further questions about returns please contact returns@kireina.com.au
